Payments can be made by the following methods:
- Bank Transfer ( indicate this in the additional information section on the booking form and we will provide details)
- Cash on delivery
- Via the booking system on the website.
All bookings are confirmed on the basis that you have read and agree to the terms of our cancellation policy.
When you book an item or items for hire this makes the chosen equipment unavailable for hire to others. It will also incur costs to us for staffing that are booked to be available to work on that day.
Any cancellations made by a customer within 28 days of the date of hire will require payment in full. Where a booking is amended and items of a lesser value or fewer items are requested the original booking value will remain payable
If a booking fee has been paid then this will be deducted from the remaining balance which will be issued by invoice and will require payment within 48 hours of the cancellation. Please contact us via telephone in the first instance to confirm cancellation.
COVID-19 cancellations - if a member of your household tests positive for Covid-19 or has to self isolate then the booking will not be able to go ahead. We will require proof of the need to self-isolate to accept a cancellation reason of Covid-19. This could be a screenshot of a text or email confirming this to be the case. The opportunity to transfer to an alternative date within the following 3 month period ( subject to availability) will be provided.
We will work to the government guidelines in place at the time of the booking and therefore strongly recommend that if hiring a venue that you have an alternative location e.g home address to transfer the booking to so that you can still enjoy some celebrations should indoor parties not be allowed.
Weather related cancellations will only be permitted ON THE DAY OF THE BOOKING. We all know only too well that the UK weather is changeable to say the least! Reasons for weather related cancellation will include heavy and persistent rain or where wind speeds or gusts are predicted to be 24 mph or above. Where we can we will consider the impact of wind conditions at the site where equipment will be used. Weather related cancellations MUST be made by 9.00 am. as this is when our deliveries start.
We pride ourselves on our reliability and approach to safety. Where we have to cancel due to poor weather this will be with the safety of users in mind. We pride ourselves on our approach to safety above profit.
Should a refund be issued due to weather related cancellations or any other reason at the discretion of ourselves then we reserve the right to retain any administration/ transaction fees that have been incurred on payments made through the booking system.
No refunds are given in full or part due to lack of use by a customer during the time of hire. Our rates are based on a full day rate regardless of whether you hire for 2 hours or a full day. Overnight hire charges allow for items to be used later on the day of booking not the following day